Customer Support

Track Order

Stay prepared with real-time order tracking and delivery updates for your safety equipment

Warranty & Returns

Comprehensive warranty coverage to ensure your safety gear remains reliable when you need it most

Manuals & Downloads

Access essential guides and documentation to maximize your equipment's safety performance

Contact Support

Get expert assistance from our emergency preparedness specialists available 24/7

Warranty & Returns

Clear policies for your peace of mind

Coverage

  • Manufacturing defects
  • Material quality issues
  • Functional problems
  • Normal wear excluded

How to Claim

  • Contact our support team
  • Provide order number
  • Submit photos of issue
  • Keep original packaging

Timeline

  • Review within 24 hours
  • Approval notification sent
  • Return label provided
  • Refund in 5-7 business days
Start a Return

Solar Radio User Guide

  1. 1 Select the correct WB channel for your area (check coverage with the weather service).
  2. 2 Extend the antenna and move near a window or outdoors.
  3. 3 Rescan emergency radio frequencies (WB 1–7) on your NOAA weather radio.
  4. 4 Enable alert/standby mode; increase volume.
  5. 5 Reduce interference by stepping away from other radios or electronics.
  1. 1 Place the panel under direct sun to solar powered charge (tilt toward the sun).
  2. 2 Turn the hand crank radio for 1–3 minutes for a quick boost.
  3. 3 Plug into USB power bank/wall when available; try another cable.
  4. 4 Switch off LED and high volume while charging to save power.
  1. 1 Move away from appliances/metal; go near a window.
  2. 2 Rotate the radio for best orientation.
  3. 3 Extend the antenna fully; reposition slightly.
  4. 4 Try different radio stations or frequencies; scan slowly for the strongest signal.
  5. 5 Switch to mono (if available) to cut hiss.
  1. 1 Hold the BT key to enter pairing (BT models only).
  2. 2 Open phone Bluetooth and select your model to connect.
  3. 3 Set 12/24-hour time, adjust time zone, and save.
  4. 4 Scan WB and save presets; verify weather alert tone works.

Track Your Order

Enter your order number below to track your shipment and get real-time updates on delivery status.

Shipping Information

How long does dispatch take?

Orders are typically dispatched within 1-2 business days. All items undergo quality checks and device protection testing before shipping to ensure public safety standards.

What are the delivery times?

EU delivery: 7-10 business days
US delivery: 7-10 business days
Other regions: 10-15 business days

How is my order packaged?

All orders are securely packaged with protective materials and device protection measures. We prioritize public safety with tamper-evident sealing and careful handling throughout the shipping process.

Compliance & Frequency Guide

Understanding AM/FM/WB band differences and regional compliance requirements. Our comprehensive frequency charts help you understand FCC regulations for emergency radio frequencies, weather service bands, and NOAA weather broadcast information.

FCC Certified Emergency Frequencies Weather Service NOAA Weather Radio

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