Privacy policy

Privacy Policy

Last Updated: July 16, 2025

Voxl Radio operates this store and website, including all related content, features, tools, products, and services (collectively referred to as the "Service") to provide you, the customer, with a seamless shopping experience. Our store is supported by Shopify technology, enabling us to deliver our services to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase from the Service or otherwise interact with us. If there is any conflict between our Terms of Service and this Privacy Policy concerning the handling of your personal information, this Privacy Policy shall prevail.

By accessing or using any part of the Service, you acknowledge and agree to the practices described in this Privacy Policy.

Information We Collect or Process

"Personal Information" refers to data that can identify you directly or indirectly. It excludes anonymous or de-identified data. Depending on your interactions with us, your location, and applicable laws, we may collect or process the following categories:

  • Contact Information: Name, address, billing/shipping address, phone number, email address.

  • Financial Information: Credit/debit card details, bank account numbers, payment confirmation details.

  • Account Information: Username, password, preferences, account settings.

  • Transaction Information: Purchase history, wish list, returns, exchanges, and cancellations.

  • Communication Records: Information you provide when contacting customer support.

  • Device Information: IP address, browser type, device settings.

  • Usage Information: Interactions with our Service, browsing behavior.

Sources of Personal Information

We may collect personal data from the following sources:

  • Directly from you (e.g., when creating an account, placing orders).

  • Automatically through cookies and technologies during Service use.

  • From service providers performing tasks on our behalf.

  • From business partners or third parties.

How We Use Your Personal Information

  • To Provide and Improve Services: Fulfill orders, process payments, manage accounts, deliver a personalized experience.

  • Marketing and Advertising: Send promotional communications; display relevant ads based on your activity.

  • Security and Fraud Prevention: Detect, investigate, and prevent fraud and ensure account safety.

  • Customer Support: Respond to inquiries, offer assistance, and maintain relationships.

  • Legal Compliance: Meet legal obligations, respond to valid legal processes.

How We Share Your Information

  • With Shopify and other third-party vendors providing services (IT, shipping, analytics, etc.).

  • With marketing and advertising partners to serve personalized ads based on your online activity.

  • When authorized by you (e.g., shipping orders, using social integrations).

  • Within our corporate group and affiliates.

  • As required during legal or business transactions (e.g., mergers, legal obligations).

Our Relationship with Shopify

This Service is hosted by Shopify, which collects and processes information related to your usage for service delivery and improvement. Shopify may use combined data from multiple merchants and consumer interactions to provide enhanced services. For more on how Shopify uses your data and your rights, visit Shopify’s Consumer Privacy Policy or its Privacy Portal.

Third-Party Links

Our Service may contain links to external websites. We are not responsible for their privacy practices. Please review the respective privacy policies before interacting with these sites.

Children's Data

Our Service is not intended for children under the age of majority in your jurisdiction. We do not knowingly collect data from minors. Parents or guardians can contact us to request deletion of such data.

Security and Data Retention

While we use reasonable safeguards, no method is completely secure. Do not send sensitive information via unsecured channels. We retain personal data only as long as necessary to provide services, fulfill obligations, resolve disputes, or comply with laws.

Your Rights and Choices

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data

  • Obtain a copy of your data (data portability)

  • Opt out of targeted advertising or data "sale/share"

  • Restrict or object to data processing

  • Withdraw consent (where applicable)

You can manage preferences via our Service or contact us directly. You may also opt out of marketing communications at any time.

For UK/EU Residents: You have additional rights under the GDPR, including the right to lodge complaints with your local data protection authority.

International Transfers

Your data may be transferred and processed outside your country. When transferring data internationally, we rely on approved safeguards such as Standard Contractual Clauses unless an adequacy decision exists.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised "Last Updated" date. Significant changes will be notified as required by law.

Contact Information

If you have any questions or wish to exercise your rights under this policy, please contact us:

Business Name: Voxl Radio
Phone Number: 13326708645
Email: voxl.emergencyweatherradio@gmail.com
Address: No. 117 Tanshen North Road, Tanzhou Town, Guangdong, 528467, China

Voxl Radio is the data controller for your personal information under applicable data protection laws.